Refund Policy
Refund Policy & Service Level Agreement
Effective Date: June 7, 2026 | Last Updated: June 7, 2026
This Refund Policy and Service Level Agreement ("SLA") applies to all services provided by A & J Invest Group LLC ("we," "us," or "our") to business clients.
1. Non-Refundable Service Fees
All service fees charged by A & J Invest Group LLC are non-refundable once the service has been rendered. This includes, without limitation:
- Weekly warehousing and storage fees
- Per-batch order filling and fulfillment fees
- Premium weekly and full monthly 3PL package fees
- Weekly business operations support fees
- Monthly business consulting retainers
- Hourly 3PL advisory and consulting fees
2. Billing & Invoicing
Services are invoiced through Stripe or other approved payment methods at the frequency agreed with each client (weekly, monthly, per batch, or hourly). Invoice descriptions reflect the specific service tier delivered.
Payment is due upon invoice issuance unless otherwise agreed in writing. Clients authorize charges for recurring retainer services on the agreed billing schedule.
3. Dispute Resolution
Disputes regarding invoiced service fees must be raised in writing within 7 days of the invoice date. Late disputes may not be eligible for review.
Send dispute notifications to ajinvestgroup2023@gmail.com with the invoice number, service period, amount in question, and a detailed description of the dispute. We will acknowledge receipt within 2 business days and respond within 7 business days.
4. Partial Services & Early Termination
If a service agreement is terminated before the completion of a billing period, fees for services already rendered during that period remain due and are non-refundable.
No partial refunds are issued for unused portions of a billing cycle unless explicitly agreed in writing by both parties before service delivery.
5. Service Level Expectations
We commit to professional, good-faith execution of agreed 3PL services including inbound receiving coordination, inventory reporting, pick-and-pack operations, carrier handoff, and client communication as defined in each service tier.
Specific turnaround times, reporting schedules, and operational standards are outlined in individual service agreements. Performance issues should be reported promptly to allow corrective action.
6. Chargebacks
Unauthorized chargebacks on valid service invoices may result in immediate suspension of services and collection efforts. Clients agree to contact us directly to resolve billing concerns before initiating a chargeback with their payment provider.
7. Contact
For billing inquiries, refund questions, or dispute resolution:
Company Name: A & J Invest Group LLC
Email: ajinvestgroup2023@gmail.com
Phone: +1 (407) 967-6457
Mailing Address: 7579 Narcoossee Road, APT 4216, Orlando, FL 32822, United States